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How to use the online store

Wherever possible, unless otherwise stated, prices online and in store are usually the same. If occasionally there is some variation in pricing, it is due to small delays in pricing updates on the system

All prices quoted in our catalogue are in Australian dollars ($AUD) and inclusive of GST.

While browsing through our catalogue, if you find a product or products you wish to purchase, simply enter the quantity of the product, then click on “Add to Cart”

You may view or modify your order at any time by clicking “View Cart”

If you wish to add more products to the cart, click on “Continue Shopping”

When you have selected all you want, click on “Go to Checkout”. Here you complete the form for your chosen payment method and delivery details. If you are going to pick up your order instead, you need only complete first name, phone number, day and time of pickup.

Once you have completed all the details and submitted the order, you will receive a confirmation of your order details by E-MAIL. If there are any errors, please contact Hydroponic Solutions as soon as possible to ensure that the errors are rectified before your order is dispatched.

Security

Hydroponic Solutions uses the latest SSL technologies to ensure security of your online purchases through CREDIT CARD.

Ordering and Billing options

Whether you have chosen to have your order delivered, or you are local, and therefore want to pick up your order in store, there are several payment options open to you.

1. Delivery
   For customers getting their orders delivered, payment can be made by CREDIT CARD or MONEY ORDER. If payment is made via CREDIT CARD, your CREDIT CARD will only be charged once the order is dispatched.

2. In Store Pick-up
   If you are a local customer and you wish to pick up your order, you can also pay online via CREDIT CARD or pay in person when you pick up your order, using either EFTPOS, CASH or CREDIT.

3. Using your CREDIT CARD
   This is a secure online option for those customers wishing to submit their order over the INTERNET. Hydroponic Solutions uses the latest SSL technologies to protect your privacy. We do not pass your information onto any third party organisations. When you submit your CREDIT CARD details, we also ask for the CCV number (the number on the back of your card) for your added security as well as our own. If you do not want to send your CREDIT CARD and CCV numbers over the INTERNET, we can contact you by telephone to obtain these numbers. Therefore, when filling out your order details ensure that you include your contact number.
   
   OR

   If you don’t want to use your Credit Card over the INTERNET, you may wish to MAIL, FAX, E-MAIL or TELEPHONE through your order. By printing out the "Purchase Order" form and filling in the details, you can send it through to Hydroponic Solutions, at the address shown below, submitting your credit card details in this way.

   Note. In either case we request a contact phone number, for any CREDIT CARD problems.

4. Using a MONEY ORDER
   With this option, you print out the "Purchase Order" form, as described above, and fill in your delivery details. Mail this to us, with a MONEY ORDER (in Australian dollars $AUD), made out to NIRM PTY LTD.

Ordered something temporarily out of stock

If you order something that is temporarily out of stock, we will contact you to make other arrangements or perhaps direct you to a similar product that is in stock. Remember we only bill your CREDIT CARD once the order is dispatched, so you won’t be charged if it’s not in stock.

Insurance for Your Order

Please be aware that any damage sustained by goods during transit after they have been dispatched from Hydroponic Solutions becomes the responsibility of you, the purchaser.

This being the case Hydroponic Solutions recommends you insure your purchases for peace of mind. Insurance is an optional extra, so if you would like to include insurance on your purchase order, please click on the "Insure my Order" box on the "View Cart" page.

Insurance is charged at $4.40 per every $100 of purchase value, or part there of.

Shipping Information

For those customers getting their orders delivered, please ensure that you fill out the shipping location section of the "Purchase Order" form. Shipping charges are calculated automatically based upon the size of your order and delivery location. To calculate the shipping costs correctly, select your shipping zone from the drop-down menu in the Shopping Cart. You can locate your shipping zones from the following table:

Please allow up to 10 days for delivery of goods (usually much less). Note, shipping time and costs will be determined by your location and distance from the Perth Metro Area.
If you need an order delivered urgently, contact us to make special arrangements.

Privacy

At Hydroponic Solutions, our aim is to be professional and discrete.

When your order is delivered, it arrives safely and in plain packaging, regardless of how big or small. All packaging is labeled NIRM PTY LTD (our company name) as the sender, NOT Hydroponic Solutions (our trading name).

If you pay by CREDIT CARD, the name that appears on your CREDIT CARD statement is NIRM PTY LTD.

If you are picking up your order, we only ask for a first name and contact phone number, just to keep track of orders, and if we need to contact you regarding your order.

We respect our customers’ privacy and at no time or under any circumstances will we give out a customer’s details to a third party.

Warranty/Returns

Please choose your products carefully, as Hydroponic Solutions does not accept returns based on either an incorrect choice or a change of mind. If you have any queries about a product you would like to purchase, please contact us to discuss your concerns before you buy.

Hydroponic Solutions will honour all manufacturers warranties subject to the terms and conditions of those manufacturers, however warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage.

Warranty claims will be processed at our discretion as a refund, repair or replacement.

If products need to be returned to us for warranty purposes, please TELEPHONE, E-MAIL or FAX us with the RECEIPT/INVOICE NUMBER, DATE OF PURCHASE and a brief description of the fault. We will then issue you with a PRODUCT RETURN NUMBER. All returns should be in original packaging and have the RECEIPT/INVOICE NUMBER, DATE OF PURCHASE , and PRODUCT RETURN NUMBER enclosed. The PRODUCT RETURN NUMBER should also be written on the outside of the package for easy identification purposes.

Contact Details

Legal Stuff

Disclaimer
Information contained in this website consists of suggestions, reports, tips and considerations, the customer is welcome to use. This information comes from two main sources. One is industry knowledge, the other, information distilled from the accumulated experiences of Hydroponic Solutions, its customers and its associates. The information contained in this site, is therefore, intended as a guide only. It is not to be taken as a be all and end all set of rules covering every hydroponic grower’s situation or set-up per se. Hydroponic Solutions does not accept any responsibility for unrealised expectations on the part of the customer using our products and/or information contained herein. In addition, many factors outside the scope of just products and guidelines, contribute to the success or failure of hydroponic growing, and as such, Hydroponic Solutions does not make any guarantees of favourable outcomes as a result of the customer using our products and/or the information on this website alone.

Liability for any damage to property, or injury to persons, resulting from the use, or misuse, of any of our products is assumed by the customer/user, whom must ascertain the suitability and/or safety of the products for his/her use.