Call us: (08) 9248 1901

1/1928 Beach Rd, Malaga, Perth 6090

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Shipping Information

Hydroponic Solutions can only deliver to Australian States and Territories. 

We do not deliver Internationally. We can only deliver to valid Australian street addresses. PO Boxes, Australian Territories such as Christmas Island, Cocos/Keeling Islands, Norfolk Island and Australian Antarctic Territories cannot be delivered to except by special arrangement. Please contact us directly to make arrangements before placing your order; otherwise your order will be cancelled automatically. 

Expected delivery times

Hydroponic Solutions delivers to all parts of mainland Australia using a combination of both Australia Post (for small items) and Couriers (TNT Road Express) to ensure your order is delivered to you as quickly as possible.  Generally delivery times will be within the following time frames from time of dispatch:


Delivery will usually occur during normal working hours (8:30am-5pm), during weekdays only.
Please note that Australia is a big country and from time to time natural events, such as floods, cyclones etc do occur.  In the case of such events we cannot guarantee the above deliver schedules.


Order Packing and Bulk Order


All orders will be discreetly and carefully packaged in plain cartons so as to minimise the chances of breakages or damage during shipping wherever possible.
Some large items or large/bulk orders (such as large quantities of growing media) may need to be shipped by pallet.  If this is the case for your order, we will notify you by email before dispatch.
If you are thinking of doing a bulk order of large items such as growing media etc, please contact us by email before placing your order so that we can discuss any delivery issues with you.


Delivery Address


We can only deliver to valid Australian street addresses.  PO Boxes, Australian Territories such as Christmas Island, Cocos/Keeling Islands, Norfolk Island and Australian Antarctic Territories cannot be delivered to except by special arrangement.  Please contact us directly to make arrangements before placing your order; otherwise your order will be cancelled automatically. 
Please ensure that someone is present at the nominated delivery address to sign and accept the delivery.  All our deliveries will need a signature on delivery.  If no one is there to accept delivery the order will not be left, but a note will be left by the driver.  A redelivery or pick-up at a depot or post office (depending on the shipping used) will then have to be arranged.  Please note that some courier companies may charge a redelivery fee.
If no one is usually at your home, we suggest that you nominate an alternate delivery address (at the checkout stage) such as your work place or a friend or relative who is going to be home.


Authority-To-Leave


If you do want us to leave the goods at your nominated delivery address when no-one is present, please check the “Authority-To-Leave” box at the address section of the checkout process, and type instructions in the associated text box.  Please leave simple instructions such as “by the back door” or “behind the gate”.  In this case the courier will, at his/her discretion, if he/she feels it is safe to do so, leave the goods.  PLEASE NOTE:  If you select “Authority-To-Leave” we can only say that the goods were delivered. We will not be responsible or in any way liable, if any or all items go missing or are damaged after they have been delivered to your nominated address.


Delivery Costs Calculations


Delivery costs are calculated automatically by the shopping cart.  The shipping cost is calculated by the shopping cart based on your location as given by your postcode and by the total size and weight of your order.  Please note that all shipping companies use the greater of the “actual weight” and the "volumetric weight".  Put simply this means that if a product is light but big it will cost more to ship than a small product of equal weight.  Delivery charges are shown as a separate item in your shopping cart and itemised on your sales invoice.


Order Dispatch


If your order is received before 3pm AEST and all the products in your order are in stock, we aim to dispatch from our warehouse on the next working day or at most within 2-3 working days. 


Out of Stock Items


While we do try to keep our inventory system up to date, having both a physical and E-store means that occasionally some item/s will sell-out in one store before the system registers the outage in both stores.  On the rare occasion that this occurs, you will be contacted immediately by email explaining the situation and the likely date the unavailable product is due to come back into stock.  You will be given the following choices:

  1. We can dispatch the part of the order currently in stock, and send the remaining item/s when they come back into stock (see below).  You will not be charged extra for the second delivery;
  2. We can hold the dispatch of the complete order until the item/s come into stock and then dispatch the order;
  3. We can send the items on your order that are in stock and cancel the out of stock items from your order and refund your account/credit card the value of the un-sent item/s.

Once you have been contacted by us, we will hold the dispatch of the order until you reply with instructions for a maximum of 3 working days. If by that time you have not contacted us to express your preferred option, on the 4th working day we will automatically proceed with option 1 (we will dispatch the part of the order currently in stock, and send the remaining item/s when they come back into stock).


Drop Shipping


Most deliveries will be dispatched directly from our warehouse, however, some items will on occasion be dispatched directly from our suppliers warehouse to you.  In these cases we will advise you with regard to the delivery service/courier to be used and any associated tracking numbers if applicable. Please be aware that the estimated delivery times will vary in this case.  We will advise you to the best of our ability of any delays or issues as we become aware of them in such cases.


Order Processing Flow and Notifications


On placement of your order and credit card payment being accepted, you will receive an email confirmation of your order.  Please check all the details carefully, including the delivery address and contact us by reply email immediately if there is a problem or discrepancy.
If there is an issue with your order such as an out of stock item, we will notify you and await your reply before proceeding (see Out of stock Items above).
On dispatch of your order, you will be sent an email notifying you of the dispatch, the shipping company used, and any tracking numbers, if applicable.  In some cases, you may also receive and email from the courier company.  
Using the tracking number, you should be able to track your orders progress with the shipping company. Please check regularly online using your tracking number and ensure that someone is present on the expected delivery day to sign for your delivery to minimise any delays in receiving your order.
If you have not received your order within the expected delivery times and you are unable to track your order through the use of your tracking number or the shipping company is unable to help you please contact us and we will work with you and the shipping company to resolve the situation ASAP.