Refund Policy

Can I alter/cancel my order?

Orders can be altered or cancelled if we are notified prior to dispatch. We aim to ship orders the next working day so you will need to contact us immediately if you have made an error.

Can I return items?

We undertake to replace any product to you that is faulty or damaged. You will need to contact us immediately upon receipt of a damaged/faulty product so we can discuss requirements to return such product.  Our returns policy is within the Australian Consumer Laws guidelines. More information in our Terms & Conditions.

How can I contact you?

We suggest the best option to contact us is through the Contact Us tab on our website. You can either leave your email address or phone number, along with a message detailing your query.  We aim to reply to your query as soon as possible.